Alain Guillot

Life, Leadership, and Money Matters

Two men at a golf store

How to Attract More Customers to Your Bricks-and-Mortar Store

Right now, when a new Amazon package arrives faster than the time it takes to say “free two-day shipping,” bricks-and-mortar stores need a little extra mojo to keep those doors swinging. If your foot traffic’s been limping along, don’t worry because transforming your store from ghost town to bustling marketplace is easier than you think, as you will see below:

1. Become a Beacon with Brilliant Branding

If your store’s exterior looks about as inviting as a tax office, it’s time for a facelift. Your storefront is your first handshake with potential customers, so make it count. Think vibrant signs, clean windows, and a personality that pops. Whether it’s retro chic, ultra-modern minimalism, or charming rustic vibes, ensure your façade grabs attention and reflects what customers can expect inside.

2. Throw an Event

People love an event, and if there’s free food, they might just block their calendars and drag along a friend or two. Host events that align with your store’s products or services. Selling kitchen supplies? How about live cooking demos with local chefs? Or if fashion’s your game, why not a seasonal fashion show? Events not only draw in crowds but also create memorable experiences that customers associate with your brand.

3. Offer In-Store Exclusives

Nothing builds a crowd like the word “exclusive.” Offer products or deals that customers can only get by visiting your store. Limited-time offers, buy-one-get-one deals, or special edition products can turn the casually interested into must-have buyers. Plus, exclusives feel special, and who doesn’t like to feel special?

4. Install an ATM

In today’s tap-and-go world, installing an ATM might seem a touch old school, but it’s surprisingly effective. Not everyone likes to shop with just a card, especially for smaller, everyday purchases. By providing an ATM – check out this ATM service company – you offer convenience, attract passersby, and increase the likelihood that the cash withdrawn is spent in your store. It’s a win-win: more convenience for customers, more sales for you.

5. Enhance Your Store Ambiance

People shop with their senses. Make your store a place where customers love to linger. This could mean an aromatic coffee aroma wafting through a bookstore, a playlist of relaxing tunes in a boutique, or visually appealing displays in a craft store. An inviting ambiance encourages customers to stay longer and, more importantly, spend more.

6. Get Social—Locally

Harness the power of social media to engage with the local community. Feature your customers, share positive reviews, and highlight new arrivals. Use geo-tags and local hashtags to ensure you’re reaching the right audience. Engage with other local businesses and leverage local influencers to increase your visibility.

7. Create a Loyalty Program

Reward your regulars with a loyalty program that makes them feel appreciated. Points systems, special member discounts, or even a simple punch card can turn occasional visitors into loyal fans. The more valued customers feel, the more likely they are to return—and bring friends.

8. Make Checkout a Breeze

Long lines at the checkout? That’s a surefire way to deter a sale. Streamline your checkout process to make it as painless as possible. Consider mobile point-of-sale systems to assist customers anywhere in the store or self-checkout stations to speed up the process. A smooth checkout leaves a lasting good impression.

9. Engage and Train Your Staff

Your staff are your brand ambassadors. Ensure they’re knowledgeable, friendly, and engaged. Invest in regular training so they can confidently answer questions and make recommendations. A customer who feels well-advised and appreciated is more likely to make a purchase and come back.

10. Offer Free Wi-Fi

Providing free Wi-Fi in your store not only attracts customers who might linger longer while browsing the internet, but it also gives them an opportunity to share their in-store experiences online in real-time. This can increase social media visibility and attract more foot traffic.

11. Provide Comfortable Seating Areas

Creating small, comfortable seating areas within your store can encourage customers to stay longer. This is particularly effective in bookstores, boutiques, and large department stores where shoppers appreciate having a spot to relax and make decisions comfortably.

12. Implement Interactive Displays

Interactive displays that allow customers to touch, play, and learn about products can transform the shopping experience from passive to engaging. For instance, tech stores can have setups where customers test gadgets, or a cosmetic store could offer virtual makeovers.

13. Seasonal Decorations and Displays

Embrace the seasons or holidays with appropriate decorations that make shopping a more festive experience. Tailoring your store’s theme to match seasonal events or holidays can create a buzz, encouraging more visits and potentially boosting sales.

14. Utilize Eye-Catching Signage Inside

Once customers are in the door, eye-catching signage can guide them to deals, new products, or hidden gems they might not have found otherwise. Well-designed signs not only inform but also enhance the shopping experience.

Reviving your bricks-and-mortar store doesn’t, as you can see, require reinventing the wheel—just spinning it with a bit more flair, and it will definitely be worth your time to do so when you see more and more customers flocking your way, so what are you waiting for?